The Impact of Workplace Marginalization on Organizational Citizenship Behavior of Property Management Personnel in Public Health Emergencies

Yao Ouyang; Mudan Yu; Yu Wang; Xueqin Cai; Hancong Ye

doi:10.00000/TSSC.2024.100002

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2024, Volume 1, Issue 1: 9-14. DOI: 10.00000/TSSC.2024.100002

Research Article | 5 January 2024

The Impact of Workplace Marginalization on Organizational Citizenship Behavior of Property Management Personnel in Public Health Emergencies

Yao Ouyang 1

Mudan Yu 2 *

Yu Wang 1

Xueqin Cai 1

Hancong Ye 3

1 Software Engineering Institute of Guangzhou, Guangzhou 510990, China

2 Guangdong Tobacco Shaoguan City Co., Ltd, Shaoguan 512029, China

3 Food and Drug Inspection Institute of Market Supervision Administration in Zijin County, Beijing 100076, China

* Corresponding Author

Received: 29 December 2023, Accepted: 5 January 2024, Published: 5 January 2024

Abstract

In public health emergencies, the property personnel of the community have become a key line of defense to ensure the safety of residents. However, in practice, it has been observed that there is often a significant mismatch between the characteristics of these personnel and their roles during such emergencies. The behavior of these employees at work is influenced by various factors. This study, beginning with grassroots personnel, aims to explore the impact of their perception of workplace marginalization on their organizational citizenship behavior. Additionally, the study analyzes the moderating effect of inducement to provide theoretical guidance for emergency management practices.Through data analysis, it has been found that the perception of workplace marginalization among these personnel has a negative impact on their organizational citizenship behavior. Furthermore, organizational incentives do not serve as a moderating factor in this relationship.

Keywords

Workplace marginalization

Organizational citizenship behavior

Organizational inducement

Public health emergencies

Property management personnel

Cite This Article

Y. Ouyang, M. Yu, Y., X. Cai & H. Ye (2024). The impactof workplace marginalization on organizational citizenship behavior of property management personnel in public health emergencies. IECE Transactions on Social Statistics andComputing,1(1),9–14. https://doi.org/10.00000/TSSC.2024.100002

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